Get in touch with our Heroes
Chat Heroes
Town Hall Chambers
High Street East
Wallsend
NE28 7AT
Tel: 0191 500 9788
Email: info@chatheroes.com
Trusted by clients in multiple sectors
Frequently Asked Questions
How can I contact Chat Heroes?
You can reach us in several ways:
- Live Chat: Use the chat widget in the bottom corner of this page.
- Email: Send us a message at info@chatheroes.com
- Phone: Call us on 0191 500 9788 during business hours.
- Contact Form: Fill out the form on this page and we’ll get back to you within 1 business day.
What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:30 PM (UK time). However, our chat services operate Monday to Friday, 9AM – 10PM, Weekends and holidays 9AM – 6PM (UK time).
Can I speak to someone before signing up?
Absolutely. We’re happy to answer any questions or walk you through our services. Just book a demo, or reach out via live chat or phone to speak with one of our onboarding specialists
Do you offer support for existing customers?
Yes. If you’re an existing client and need help with your account, scripts, reporting, or changes to your service, contact our Client Success Team directly through your client portal, or use the contact form on this page.
Where are Chat Heroes based?
We’re proudly based in the UK, with our core team and live chat agents operating locally. That means we understand the needs of UK businesses and your customers.
How quickly can I expect a response?
We aim to respond to all inquiries within 1 business day. If your request is urgent, using the live chat option will get you the fastest response.
Can I request a demo through this page?
Yes! Just mention in your message that you’re interested in a demo, and we’ll arrange a convenient time for a free walkthrough of our live chat and chatbot services.
I have a technical issue - who do I speak to?
Use the contact form or email our support team directly at info@chatheroes.com – Be sure to include your business name, website URL, and a short description of the issue.
Is there a minimum contract or commitment when I enquire?
No. Reaching out is 100% obligation-free. We’re happy to explain our service, answer your questions, and provide a quote — no pressure, no hard sell.
What happens after I submit a contact form?
Once you submit the form, a member of our team will review your request and respond via email or phone. If you’ve requested a call or demo, we’ll reach out to schedule it at your convenience.
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