Week2week Serviced Apartments provide their customers with cost effective serviced apartments. Proud to provide customers with the same quality service expected from a luxury hotel, with the amenities you would expect from your own home. They initially contacted us as they wanted to open up communication channels to their website visitors and clients.
North East England Chamber of Commerce
We’ve had a really positive experience in working with Chat Heroes, who we have found to be really proactive and consistent. When people visit the Chamber’s website, the Chat Heroes team ask relevant questions and manage to strike a great balance between keeping interactions polite, but also well targeted. We have definitely seen an uptake on membership appointments and sign-ups generated via our website. There are also fewer small enquiries needing to be handled by our team on the phone, freeing them up for more productive tasks.
From A to Z, through my initial contact with Paul, follow ups with him in regards to any help I could contribute with and then after everything related to my clients trial, I can honestly say that your service is absolutely spot on. I couldn’t find a flaw in the process. Brilliant job!
Quality and real value are the success of any business nowadays. The market is saturated with everything (no foundations, little knowledge, empty or big promises all around nowadays, but little or inexistent value offered or even a good service or quality), but this doesn’t apply to you.... Just keep on doing what you do.
Diaquip are delighted with the service provided by Chat Heroes. The Chat Heroes team are helpful, friendly and responsive. They give us a valuable service both in and out of working hours and have been able to assist our web visitors with responsive assistance through their live chat system. This in turn has led enquirers to become customers. I am always delighted to recommend them to others in business – as a vital and valuable addition to their website. Thank you.
Brilliant Service! Very good service, works really well to capture your client on your website and get a chance to interact with them. Definitely recommend it!
Kitchens Plus LTD
I must say that Chat Heroes offer a fantastic service which has increased not only our turnover but also our ability to respond much quicker to queries that our customers may have. I would recommend Chat Heroes 100%.
Paul, Allison & Team are experts at what they do, very professional and have an excellent system & process. Glad to have them as preferred partner of live chat services.
This is such a great service! It really adds to the overall customer service offering of the business and I feel that the Chat Heroes Team are part of our team as well!
Fantastic, attentive service providing a professional channel of communication for our visitors and clients, without a significant outlay or cost. Highly recommended!
North Tyneside Business Forum
We’re delighted to be working with Chat Heroes. An online chat service is something that we don’t have capacity to manage ourselves but being able to put all of the relevant information into the system for chat agents to pick up is a great idea! We’ve had lots more enquiries coming through since we started using the service.
White Dove Group
Great Live Chat Service For Car Dealers. We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!
Robinsons Estate Agents
Chat Heroes online web chat service has already exceeded our expectations and we are intending to use the chat as a key part of our marketing strategy going forward
The Phone Coop
Chat Heroes have been providing a live chat service on our web site for 9 months, providing online sales support where we don’t have the capacity, including out of hours. As colleagues they are friendly, helpful and professional and provide our customers online support to purchase mobile phones, line rental and broadband. They answer general enquiries with the scripts we’ve pre-prepared together and have a flexible approach to working with us as our business changes.
BNI UK & Ireland
Chat Heroes have been providing a live chat service on our site for a couple of years and it has made a huge difference to us in terms of generating enquiries through the website. So much so, that when we transitioned our website to a different platform and weren’t able to initially incorporate Chat Heroes for a short time, we saw the number of enquiries decrease by 80%. Not only do we now get more enquiries, but we also get more information about each enquiry which enables us to handle them more effectively and efficiently in our office.
Chat Heroes Live Chat service has worked wonders for our ability to both acquire new clients and help to deal with any queries our existing or potential clients may have. We’ve found that with the one to one interaction of chat operators we are able to fast track our usual lead journey by providing all of the information clients need to help make their final decisions. The chat operators are polite and informative, will happily receive feedback from ourselves and we are very happy with the service.
Chat Heroes have added a new dimension to how we interact with our clients. Young people and those with hearing issues are less likely to ring in on spec and would much rather talk to Allison and her team online who interact and gain the information about which area of law they need assistance with. The details are then sent to the most appropriate member of our team to follow through and get touch. In some cases the visitor will get the answer there and then from the standard responses that we have given to the Chat Heroes team.
This web chat interaction avoids flustered, possibly embarrassing, conversations with reception staff when the potential client is unable to speak openly.
In two and a half years our chat traffic is increasing all of the time – sometimes we have several leads in one day and quite a number take place when we are closed.
Mortons would never be without their chat service now, it is a valuable asset to our customer support team.
Greatly increased the conversion rate of our PPC campaign. Great service.
Great service, cost effective and super easy to setup, Chat Heroes did just about everything for us and the service was up and running in no time. Lots of positive client feedback which is great, because if our own staff had to man the chat log, we would definitely fail to do so well due to other priorities and pressures.
Allison and the team at Chat Heroes provide a very professional, well managed Live Chat facility, I’m happy to recommend them to any business owner that is looking to improve website visitor engagement.
Excellent service. It provides our website customers with a virtual “store assistant” to help them navigate our website and to answer their questions. Providing a human touch to an on line experience – a very cost effective way to provide a high level of customer service.
Willow Tree Funding
Very Impressed! This service has made a huge difference to my business. The lead quality has improved and my customers are more engaged when they use this service.