Lead Generation
with a human touch

We are a UK based manned live chat service that turns web traffic into leads and delivers quality customer service to your website visitors.

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Why Chat Heroes?

What makes us extraordinary

Lead Generation

Live chat is a leading conversion tool that many businesses are using already. Improve customer service, upsell related products/services and capture leads you are missing. Your leads are sent instantly to you with full transcripts ready for you to convert.

Customer service for your sector

We leverage the extensive experience that we have gained over 9 years across a range of sectors. Whether you’re a professional service, estate agent, or membership organisation, we have the expertise to help your business.

Human Chat agents

“Is this a real person?”  Visitors often open with this question.

Chat bots can be useful, but we have discovered that customers are happier and more at ease when they know they are speaking to a real person.

No long term contracts

Our Chat Heroes are here when you need them. We don’t lock you into long term contracts and are flexible to meet the needs of your business to help you succeed.

Pre-approved responses

All the responses given to your website visitors are pre-approved by you. We work with you to create a collection Frequently Asked Questions to ensure that we represent your business authentically.

90 day money back guarantee

Once you successfully complete the free trial, you then pay for months two and three. We guarantee you will see a positive Return on Investment within these three months. If not, we will refund any subscriptions that you have paid. *Terms and conditions apply.

Turn your website traffic into leads with real Chat Heroes

Lead generation for your sector

professional services

Professional Services

Our professional and personable Chat Heroes can help your potential and existing clients, generating leads and fostering a stronger relationship.

Product and
Service Providers

Improve your customer experience and capture leads you are missing. We can advise visitors on suitable products, ordering online, and booking appointments.


Home Improvement

We have extensive experience working with and generating leads for quality home improvement providers of kitchens, bathrooms, and conservatories throughout the UK.

row of houses

Estate Agents

Generate more viewings and help your visitors find their perfect property. We have a proven track record working with estate agents, with customers seeing up to 40x return on investment.

What customers say about us

Membership Organisation

“We’ve had a really positive experience in working with Chat Heroes, who we have found to be really proactive and consistent. When people visit the Chamber’s website, the Chat Heroes team ask relevant questions and manage to strike a great balance between keeping interactions polite, but also well targeted. We have definitely seen an uptake on membership appointments and sign-ups generated via our website. There are also fewer small enquiries needing to be handled by our team on the phone, freeing them up for more productive tasks.

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North East Chamber of Commerce


“If you are thinking of installing a chat function on your website, look no further than Paul, Allison and the team at Chat Heroes. It is a great way to start a conversation with prospects who are looking for expert advice and reassurance. The weekly reports from the team mean that I can monitor conversion rates and therefore keep an eye on that all important ROI. Professional, reliable and personable service!”

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Jacksons Law firm

Start generating leads today

Want to know more? Arrange a callback


We can integrate with most major CRM systems, and send transcripts through to you via email within minutes of the chat taking place.

If your chosen CRM is not directly supported, we can also integrate with a custom API, Make, or Zapier.

We can be installed on any HTML website along with most CMSs. This includes the four most popular platforms, WordPress, Joomla, Drupal and Magento as well as ecommerce platforms Woocommerce, Shopify and Bigcommerce.

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How it works

How can Chat Heroes manage your live chat?

1) Sign up and complete your Frequently Asked Questions.


3) Our chat agents gather key contact details and send them instantly to you

Product provider
“Brilliant Service! Very good service, works really well to capture your client on your website and get a chance to interact with them. Definitely recommend it!”
express skylights logo

Express Skylights

recruitment specialist
“Your team have been excellent this year and I am so glad I stuck with the web chat on the website, it has proved really beneficial especially over the year we have had when candidates and clients want to get in touch out of office hours. So a big thank you from me to you and the team.”
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Bryony Gibson

Bryony Gibson Consulting

Why it works

Try our manned live chat service for 30 days. With no card details taken, there is no risk and no obligation.

We work on a month by month basis, meaning there is no minimum term or long term contracts. You can cancel the service at any time.

We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.

We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.

Yes, our contact centre and all staff are UK based, you are welcome to come visit us and meet the team at any time. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.

% Of people hate waiting longer then 60 seconds for a chat
% of people want to speak to a real person before purchasing

Start generating leads like a hero today