Live chat for

professional services title

Our professional and personable Chat Heroes can help your potential and existing clients, generating leads and fostering a stronger relationship.

Trusted by clients

emg solicitors logo
rmt accountants logo
jacksons law logo
wards solicitors logo
larking gowen logo
jensten insurance logo

Why professional services choose
Chat Heroes​

Pre-approved responses

All the responses given to your website visitors are pre-approved by you. We work with you to create a collection Frequently Asked Questions to ensure that we represent your business authentically.

Personable and professional service

Our Chat Heroes are adaptable, empathetic, and represent your business with authenticity to help you build a stronger relationship with your clients.

Lead Generation

Live chat is a leading conversion tool that many businesses are using already. Improve customer service, upsell related products/services and capture leads you are missing. Your leads are sent instantly to you with full transcripts ready for you to convert.

9 years experience

For over 9 years we have gained extensive experience providing customer service for professional service and generating leads for our customers via live chat.

No long term contracts

Our Chat Heroes are here when you need them. We don’t lock you into long term contracts and are flexible to meet the needs of your business to help you succeed.

Human Chat Agents

“Is this a real person?” Visitors often open with this question. While chat bots can be useful, but we have discovered that customers are happier and more at ease when they know they are speaking to a real person.

What customers say about us

Chartered Accountants

“When working from home, we absolutely could not have done without Chat Heroes. Our clients are being looked after and all queries are being answered quickly and efficiently.”

larking gowen logo

Francesca Mallen

MHA Larking Gowan

Solicitor

“This is the first time we have used a manned live chat service like this, and we can’t believe how successful it has been at generating leads for us.”

Nicolson o'brien solicitors logo

Kevin Sharpe

Nicolson O'Brien Solicitors

Chartered Accountants

“Chat Heroes are very personable, quick to respond, they provide a really good service. We signed a new client during the free trial who went out of their way to say that if it wasn’t for our web chat, it was unlikely she would have made contact. Just that one deal means several years of Chat Heroes costs were covered before they even raised their first invoice.

burgis and bullock logo

Sean Farnell

Burgis & Bullock

Solicitor

“Medical Solicitors couldn’t be happier with Chat Heroes. No other provider I talked to, and I talked to a few, were offering a 30-day trial period to assess an individual firm’s needs.

The charges are highly reasonable. We would have ended up placed into an automatic minimum bracket with another firm and the charges would have been much higher.

Going with this level of service is a no-brainer!”

medical solicitors logo

Caroline Moore

Medical Solicitors

recruitment specialist
“Your team have been excellent this year and I am so glad I stuck with the web chat on the website, it has proved really beneficial especially over the year we have had when candidates and clients want to get in touch out of office hours. So a big thank you from me to you and the team.”
bryony gibson consulting logo

Bryony Gibson

Bryony Gibson Consulting

Solicitor

“We have worked with Chat Heroes over the past two years, and we have found the service to be excellent. The agents are responsive and helpful, plus the website enquiries we receive are answered efficiently and professionally.”

wards solicitors logo

Emma Allen

Wards Solicitors

Start generating leads today

Want to know more? Arrange a callback

Why it works

Try our manned live chat service for 30 days. With no card details taken, there is no risk and no obligation.

We work on a month by month basis, meaning there is no minimum term or long term contracts. You can cancel the service at any time.

We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.

We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.

Yes, our contact centre and all staff are UK based, you are welcome to come visit us and meet the team at any time. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.

% OF CHATS GENERATE LEADS FOR OUR CLIENTS
40%
% INCREASE IN LEADS OVER 6 MONTHS
29%
% Of people hate waiting longer then 60 seconds for a chat
60%
% of people want to speak to a real person before purchasing
77%
% MORE CHATS USING PRO-ACTIVE LIVE CHAT
98%

Start generating leads today