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Director of Policy
There is no way for us to know until we start your trial. We do find that websites with more traffic get more chats and sites with more chats get more leads.
We also have clients that only get 4/5 chats per months but generate 1/2 leads per month but they are happy with the return as they are specialised or high priced products/services.
We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.
We actually look forward to when someone asks for more detailed information than is covered in your FAQ’s as it means they are seriously interested in your business/service. When this happen we have a very high success rate of gathering contact details which we then send to you via email as a lead for you to follow up and answer their detailed questions as the internal expert.
We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.
Yes, we have an open door policy, you are welcome to visit at any time. We recommend organising a date & time to come in to ensure you can meet the team members you would like to talk with however we have many local clients that pop in for a chat and coffee when passing. We love to have visitors so come along and see us. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.