About Us

paul lawtonChat Heroes was created in early 2015. Ahead of it’s time we focused on customer service orientated web chat which led to quality lead generation as opposed to the traditional pay-per-lead competitors. Initially, we focused on property and professional service clients, Chat Heroes now counts major companies in all sectors amongst its client base. From the Chamber of Commerce through to charities. Chat Heroes is headed up by Commercial Director, Paul Lawton.

The contact centre and team of dynamic and dedicated of web chat agents is based in Newcastle upon Tyne and managed by Allison Lawton.

In response to Covid-19 and the devastating financial impact, Chat Heroes gave existing clients understanding, support and help whilst the winds of change swirled around in an unprecedented fashion. The loyal client base responded favourably and Chat Heroes weathered the storm. So much so, in October 2020 Chat Heroes introduced a new, first of it’s kind live web chat client money-back guarantee. In addition and in collaboration with partner companies, Chat Heroes is attempting to help save 1,000 UK Charities from the devastating impact of Covid-19.

Ahead of the curve, Chat Heroes faces the future with ever-growing influence, quality and genuine customer care.

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