Turn Your Website Traffic Into Leads
Our manned live chat service puts your business in direct conversation with consumers wherever they’re searching, anytime they need you, no matter the device they’re using. Our UK based team respond within seconds using pre-approved responses, providing amazing customer service and skilfully gathering quality leads that are sent instantly to you.
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HOW CAN CHAT HEROES MANAGE YOUR LIVE CHAT WHEN WE DON’T KNOW YOUR business?
1) Complete your Frequently Asked Questions database and choose your chat box design
- Complete 7 core questions (minimum requirement)
- Choose from a range of sector specific, pre-populated and customisable questions and answers
- Add your own expected questions and answers
- Choose your chat box colour
- Remove the Chat Heroes logo and replace with your business sponsors with a link to their website
- Upgrade to a custom chat box, add your logo, brand colours with a unique design.*
*This will incur a small cost
2) WE PROACTIVELY ENGAGE WITH YOUR WEBSITE VISITORS, CREATING AN AMAZING CUSTOMER EXPERIENCE AND GENERATE YOU HOT LEADS
- Your live chat box automatically appears and engages with your website visitors
- Real people respond within seconds
- All chat agents are UK based
- Answers based on your pre-approved Frequently Asked Questions Database
- Fast customer service, providing answers to questions as your customers have them
- Develop a strong relationship with your website visitors who quickly build trust in your business
- Live when your customers are on your site, even if your business is closed
3) Our chat agents skilfully gather key contact details and send them instantly to you
- Based on your frequently asked questions we recommend (upsell) related products and services
- All leads sent instantly to you via email with a full transcript
- Leads consist of a minimum of a name and one contact detail e.g. email address or phone number
- Weekly reports of all chats including leads
- Ongoing support from your dedicated account manager to continually improve performance and increase quantity and quality of leads
FIND OUT WHY OUR CUSTOMERS LOVE CHAT HEROES

"One of the key drivers and factors that made us partner with Chat Heroes was the fact that they have significant Estate Agency and Letting Agency experience."
JOHN PAUL
MANAGING DIRECTOR AT CASTLEDENE
Why property agents choose
WE ARE HUMAN
We are real people based in the UK, who are specialists in engaging with people using live chat, building relationships and capturing leads.
7 Days a Week
Customers are visiting your website even when your business is closed, we make sure a real person is there to engage with them and capture their contact details.
COST EFFECTIVE
We are 23x cheaper than employing a full time employee, costing as little as 26.8p per hour, with no set up or cancellation fees.
NO MONTHLY CONTRACTS
We work with you on a monthly rolling contract, you are free to cancel anytime with no hidden fees. Our aim is to provide an amazing service that you will not be able to live without so there is no need to tie you in.
CUSTOMER SERVICE
We become an extension of your business by providing amazing customer service this begins by rapidly responding to chats. We use your FAQ Database to respond with the correct answers, while giving a warm and professional chat experience.
LEAD GENERATION
We gather key contact details and send them instantly to you along with a full transcript, then all you have to do is follow up and convert them into a sale, directly contributing to your business growth.
DEDICATED ACCOUNT MANAGER
You will receive a personal account manager that will work with you to continually improve our understanding of your business, recommendations on how to update your FAQ Database and increase your return on investment.
MORE LEADS CAPTURED
We answer your website visitor’s questions, building relationships and gather key contact details. We then send them instantly to you along with a full transcript, directly contributing to your business growth.
This has worked for hundreds of organisations like you already…see their success.
Mortons Law
An extension to their customer service capabilities

Northgate Estate Agents
30x Return On Investment In 6 Months