Turn Your Website Traffic Into Leads​

Our manned live chat service puts your business in direct conversation with consumers wherever they’re searching, anytime they need you, no matter the device they’re using. Our UK based team respond within seconds using pre-approved responses, providing amazing customer service and skilfully gathering quality leads that are sent instantly to you.

Schedule a Demo

HOW CAN CHAT HEROES MANAGE YOUR LIVE CHAT WHEN WE DON’T KNOW YOUR business?

1) Complete your Frequently Asked Questions database and choose your chat box design

  • Complete 7 core questions (minimum requirement)
  • Choose from a range of sector specific, pre-populated and customisable questions and answers
  • Add your own expected questions and answers
  • Choose your chat box colour
  • Remove the Chat Heroes logo and replace with your business sponsors with a link to their website
  • Upgrade to a custom chat box, add your logo, brand colours with a unique design.*

*This will incur a small cost

2) WE PROACTIVELY ENGAGE WITH YOUR WEBSITE VISITORS, CREATING AN AMAZING CUSTOMER EXPERIENCE AND GENERATE YOU HOT LEADS

  • Your live chat box automatically appears and engages with your website visitors
  • Real people respond within seconds
  • All chat agents are UK based
  • Answers based on your pre-approved Frequently Asked Questions Database
  • Fast customer service, providing answers to questions as your customers have them
  • Develop a strong relationship with your website visitors who quickly build trust in your business
  • Live when your customers are on your site, even if your business is closed

3) Our chat agents skilfully gather key contact details and send them instantly to you

  • Based on your frequently asked questions we recommend (upsell) related products and services
  • All leads sent instantly to you via email with a full transcript
  • Leads consist of a minimum of a name and one contact detail e.g. email address or phone number
  • Weekly reports of all chats including leads
  • Ongoing support from your dedicated account manager to continually improve performance and increase quantity and quality of leads

FIND OUT WHY OUR CUSTOMERS LOVE CHAT HEROES​

One of the key drivers and factors that made us partner with Chat Heroes was the fact that they have significant Estate Agency and Letting Agency experience.
John Paul
Managing Director at Castledene
Try our manned live chat service for 30 days. With no card details taken, there is no risk and no obligation.
We work on a month by month basis, meaning there is no minimum term or long term contracts. You can cancel the service at any time.
We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.
We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.
Yes, our contact centre and all staff are UK based, you are welcome to come visit us and meet the team at any time. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.
% OF CHATS GENERATE LEADS FOR OUR CLIENTS
40%
% INCREASE IN LEADS OVER 6 MONTHS
29%
% Of people hate waiting longer then 60 seconds for a chat
60%
% of people want to speak to a real person before purchasing
77%
% MORE CHATS USING PRO-ACTIVE LIVE CHAT
98%

WE ARE HUMAN

We are real people based in the UK, who are specialists in engaging with people using live chat, building relationships and capturing leads.

7 Days a Week

Customers are visiting your website even when your business is closed, we make sure a real person is there to engage with them and capture their contact details.

COST EFFECTIVE

We are 23x cheaper than employing a full time employee, costing as little as 26.8p per hour, with no set up or cancellation fees.

NO MONTHLY CONTRACTS

We work with you on a monthly rolling contract, you are free to cancel anytime with no hidden fees. Our aim is to provide an amazing service that you will not be able to live without so there is no need to tie you in.

CUSTOMER SERVICE

We become an extension of your business by providing amazing customer service this begins by rapidly responding to chats. We use your FAQ Database to respond with the correct answers, while giving a warm and professional chat experience.

LEAD GENERATION

We gather key contact details and send them instantly to you along with a full transcript, then all you have to do is follow up and convert them into a sale, directly contributing to your business growth.

DEDICATED ACCOUNT MANAGER

You will receive a personal account manager that will work with you to continually improve our understanding of your business, recommendations on how to update your FAQ Database and increase your return on investment.

MORE LEADS CAPTURED

We answer your website visitor’s questions, building relationships and gather key contact details. We then send them instantly to you along with a full transcript, directly contributing to your business growth.

This has worked for hundreds of organisations like you already…see their success.

Solicitor Case Study

Mortons Law

An extension to their customer service capabilities

Property Agent Case Study

Northgate Estate Agents

30x Return On Investment In 6 Months

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Charity Case Study

Coco Charity

£5000 In Additional Fundraising In The First Month

Turn your website traffic into leads

Schedule a Demo