Simple Fast Charitable Leads
More Donations
More Volunteers
More Fundraisers
Fast responses from real people
100% UK Based
30 Day Trial

How Is It Nil Cost To Your Charity?

Your charity can thrive through outsourced manned live chat at nil cost.

Exclusively as a Charity or Not For Profit, you have the option to add a business sponsor to your Chat Heroes live chat box. This will include a short message, business logo and link to their website.

Your business sponsor will pay for your live chat service on your behalf.

Chat Heroes can help you receive upto £10,000 every month to spend on directing targeted traffic to your charities website, increasing opportunities to increase donations, volunteers and fundraisers.

Chat Heroes Corporate Sponsorship

Less Than £4 Per Day

On average, business sponsors pay less than £4 per day. The amount of sponsorship depends on the amount of chats your charity has per month. The more chats you have, more their business is seen.

Prime Advertising Space

The business sponsors logo appears on your chat box with a clickable link to their website. The more chats you have, the more effective their sponsorship is.

Tax Relief On Contribution

Paying for your chat box is classed as a business sponsorship and is eligible for full charitable tax reliefs.

No Tie In Contracts

The business sponsorship can be done on a month by month basis, meaning there is no long term commitment and you can change your business sponsor as often as you wish.

Register Your Interest In The Chat Heroes Charity Program


Charity Program Spaces Available

There is no obligation to start the program or sponsor a charities live chat box.

This is phase 2 of the Chat Heroes Charity Program, at this stage we can only accommodate 100 charities meaning we can accommodate a maximum of 100 business sponsors. By registering your interest you are confirming you would like more information about the Chat Heroes Charity Program and will be guaranteed a place for your business and charity to be 1 of the 100 charities if you decide to go-ahead with the program.

Complete the form to register your charities interest in the Chat Heroes Charity Program.

There is no obligation to start the program or start the trial. By registering your interest you are reserving your space as 1 of the 100 charities that will benefit from live chat at nil cost.

Your Name (required)

Charity Name (required)

Phone Number (required)

Your Email (required)

manned live chat
Chat Heroes
Works For Charities

Live chat is an engaging and cost effective way to generate leads for your charity

Step 1: Set Up & Publish

Complete your Frequently Asked Questions Database using our recommended core questions and sector specific customisable templates. Choose from a range of chat box colours and options, including having a custom box (fees apply).  Add the chat box to your website in seconds.

Step 2: Drive Traffic

Promote your website by utilising organic or paid social media traffic, website or blog traffic and more. Your chat box is live on every page of your website meaning you can get the most out of your current traffic and can capitalise on paid traffic.

Step 3: Engage & Capture

Capture qualified leads and promote events, merchandise, sponsorship and direct donors to donor pages in a personalised way. We quickly respond to all questions based on your FAQ Database, allowing you to reach your audience with information and deals most relevant to their needs. Promote sales, deals and more!

Step 4: Convert

Drive direct and follow-up sales. All leads are sent instantly to you with a full transcript via email. Convert leads quickly or down the line with a follow up that is personalised based on the chat outcome.

How Can Chat Heroes Manage Your Live Chat When We Don’t Know Your Charity?

1)  Complete your Frequently Asked Questions database and choose your chat box design

  • Complete 7 core charity questions (minimum requirement)
  • Choose from a range of sector specific, pre-populated and customisable questions and answers
  • Add your own expected questions and answers
  • Choose your chat box colour
  • Remove the Chat Heroes logo and replace with your business sponsors with a link to their website
  • Upgrade to a custom chat box, add your logo, brand colours with a unique design.*
  • Add to website in seconds

2) We proactively engage with your website visitors, creating an amazing customer experience and generate you hot leads

  • Your live chat box automatically appears and engages with your website visitors
  • Real people respond within seconds
  • All chat agents are UK based
  • Answers based on your pre-approved Frequently Asked Questions Database
  • Fast customer service, providing answers to questions as your customers have them
  • Develop a strong relationship with your website visitors who quickly build trust in your charity
  • Live when your customers are on your site, even if your charity is closed

3)  Our chat agents skilfully gather key contact details and send them instantly to you

  • Based on your frequently asked questions we recommend (upsell) related products and services
  • All leads sent instantly to you via email with a full transcript
  • Leads consist of a minimum of a name and one contact detail e.g. email address or phone number
  • Weekly reports of all chats including leads
  • Ongoing support from your dedicated account manager to continually improve performance and increase quantity and quality of leads

Find Out Why Our Customers Love Chat Heroes

COCO has seen continuous success through live chat lead generation in the form of online donations, volunteers and most impressively through fundraisers taking on challenges like Mount Kilimanjaro. An opportunity they feel they would missed without Chat Heroes.

Since filming we have worked closely with Brad French (Overseas Operations Manager) and continued to train our chat agents to improve and optimise our performance. We are now proud to say that we have increased their monthly lead generation by 29%.

We work hard to develop our relationship with our charities to keep improving our live chat service.

Read More About COCO Charity

Why Choose Chat Heroes?

  • 30 Day Trial

    Try our manned live chat service for 30 days. With no card details taken, there is no risk and no obligation.

  • No Tie-In Contracts

    We work on a month by month basis, meaning there is no minimum term or long term contracts. You can cancel the service at any time.

  • Quick & Easy Set Up

    We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.

  • Pre-Approved Responses

    We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.

  • 100% Based In The UK

    Yes, our contact centre and all staff are UK based, you are welcome to come visit us and meet the team at any time. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.

  • Live Chat Software Included

    The live chat software is included within your monthly cost so there is no hidden fees or software headaches.

% Of people hate waiting longer then 60 seconds for a chat0%
% of people want to speak to a real person before purchasing0%

We Are Human

We are real people based in the UK, who are specialists in engaging with people using live chat, building relationships and capturing leads.

7 Days A Week

Customers are visiting your website even when your charity is closed, we make sure a real person is there to engage with them and capture their contact details.

Cost Effective

We are 23x cheaper than employing a full time employee, costing as little as 26.8p per hour, and with your business sponsor paying on your behalf it will be nil cost to your charity.

No Monthly Contracts

We work with you on a monthly rolling contract, cancel anytime with no hidden fees. Our aim is to provide an amazing service that you will not be able to live without so there is no need to tie you in.

Customer Service

We become an extension of your charity by providing amazing customer service this begins by rapidly responding to chats. We use your FAQ Database to respond with the correct answers, while giving a warm and professional chat experience.

Lead Generation

We gather key contact details and send them instantly to you along with a full transcript, then all you have to do is follow up and convert them into a sale, directly contributing to your charity growth.

Dedicated Account Manager

You will receive a personal account manager that will work with you to continually improve our understanding of your charity, recommendations on how to update your FAQ Database and increase your return on investment.

More Leads Captured

We answer your website visitor’s questions, building relationships and gather key contact details. We then send them instantly to you along with a full transcript, directly contributing to your charity’s growth.

This has worked for hundreds of organisations like you already…see their success.

Will Chat Heroes Help Generate Leads For Your Charity?


Take The Quiz