PROVIDING SOLUTIONS TO THE PROBLEMS PREVENTING CHILDREN FROM ACCESSING EDUCATION
The Right To An Education
Bradley French, Overseas Operations Manager.
Keys To Success
1. Additional Training
Chat Heroes has an open door policy and we asked to meet the chat agents to spend time with them talking about our products and business. This additional training was invaluable and was key to giving Natural Nutrients the confidence to allow Chat Heroes to chat on our behalf and give the agents the knowledge of provide the service our customers need.
Training included the basic f the difference between products and their health benefits which then enabled them to recommending products based on customer needs for example if a custom has a gluten intolerance they understood what this meant, all products that were suitable for them and where to find them on the website.