Can Solicitors Use Live Chat?

Can Solicitors Use Live Chat – to Improve their Business

Chat Heroes had an article published in Manchester based M3 – Marketing Aspects magazine. The full article can be found at FULL VERSION


Earlier in 2017, the Legal Ombudsman announced it was extending its live chat service to cover all service providers, as well as claims management companies. This was part of a three-year plan to make it easier for customers to make and resolve complaints.

However, many solicitors and law firms are much slower on the uptake when it comes to modernising their communications and taking proper advantage of technology in the pursuit of providing a better service to their clients

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