Live Chat for Accountants
It is important for professional services to provide an efficient and high level of customer service, as well as generating new enquiries. Live chat for accountants provides a solution whereby customers and prospective clients can be given ‘front line’ assistance when they visit the website.
Professional services including solicitors are exploring the option of using modern technology including Chat Bots to provide an online service, see Chat Bots for Solicitors
Live chat for accountants can be delivered in three ways: in house; outsourced; or via chat bots.
In house manned chat is, on paper, the cheapest way to deliver web chat – however when the availability of employees time is taken into account – both in and outside office hours (as well as weekends and Bank Holidays) – the actual cost may be higher than business owners and partners think. It is important that the service is delivered in a professional way – chat done well.
Outsourced live chat for accountants can be provided by third party suppliers, we pride ourselves on delivering a quality service, and currently have many 5* reviews from; accountants; solicitors and financial sector clients, the quote below is from RMT Accountants of Newcastle:
Matthew Flinders, head of marketing and business development says: “We get a lot of visitors to our website who are looking for fairly basic information about the practice and using Chat Heroes to proactively give them what they are looking for is helping to turn more of these general queries into specific opportunities”.
“Offering this service also means our staff aren’t tied up with answering these enquiries and can concentrate on their client work instead.”
Should you wish to explore to the way that outsourced manned live chat could work for your business, Chat Heroes provide a nil cost trial for qualifying businesses you can ask us more via our live chat or simply REGISTER.