COMMITTED TO PROVIDING A PERSONAL AND PROFESSIONAL SERVICE
To Increase Sales Through Online Enquiries
Russell Hartshorn, Managing Director
“At Northgate we want to maximise every opportunity to communicate with our potential customers, particularly sellers. With Chat Heroes, we can engage with visitors to our website, turning our website from broadcast and Self-Serve to being fully interactive using Assisted -Serve Web Chat Agents”.
People seem to be more comfortable giving their contact details to a person using Live Chat than filling in a form and respond well to an invitation to chat.
Since going live, the response has been amazing! We got our first lead in 2 hours and our first valuation appointment on the third day. Brilliant!
We have in just one month covered our costs for approximately three years using outsourced live chat with Chat Heroes.”
We were excited when we heard of Chat Heroes as we felt it was the perfect match with our business.
It give us the opportunity to engage with the customer and provide a personable service within seconds of a visitor arriving to our site.
The Chat Heroes team because an extension of our business, increasing leads from landlords and house valuations. We also found it freed up our teams time as many of the general questions were being answered by the Chat Heroes team instead.
Keys To Success
1. Additional Training
Chat Heroes has an open door policy and we asked to meet the chat agents to spend time with them talking about our products and business. This additional training was invaluable and was key to giving Natural Nutrients the confidence to allow Chat Heroes to chat on our behalf and give the agents the knowledge of provide the service our customers need.
Training included the basic f the difference between products and their health https://ampills.com/ benefits which then enabled them to recommending products based on customer needs for example if a custom has a gluten intolerance they understood what this meant, all products that were suitable for them and where to find them on the website.
2. Lead Generation Through Experts
3. Build Customer Trust Quickly
Fast, reliable and supportive live chat give us two new elements that we had not considered before working with Chat Heroes. The first was quickly they built a relationship with the customer which gained their trust. The second was that our customers saw us as a larger business the we were which again built trust in our company. As a small start-up company at the time this allowed us to compete with larger brands and was vital to our rapid growth.