Manned Live Chat for Solicitors and Professionals
Excellent customer service can be seen as a differentiator for any business – manned live chat for solicitors and professional services are no different. Every legal and financial business can say they are different, however, how many can demonstrate this fact – especially on one of the first main interactions with existing and potentially new clients?
Chat Heroes start conversations online, on behalf of small and larger businesses, with the aim of our clients then continuing the dialogue offline. We do this by effectively putting an educated ‘human’ receptionist onto clients websites real time, we are quite unique due to the fact service is delivered by 100% UK based agents, with our headquarters being in North East England.
Typically the first question that solicitors and accounting professionals ask us is ‘how can you possibly know ALL about our business to represent us online?’ The simple answer is that we can not – we can, however, represent your business using all the information and FAQ’s (frequently asked questions) as well as anything you would like us to bring into a conversation – if appropriate. We achieve this by employing college and degree educated customer service specialists.
In addition to professional service companies Chat Heroes also work with specialists in engineering; property; and charity sectors – one thing all these companies have in common is that they deliver high levels of customer service to their clients. A company that supplies Boeing Aerospace directly was a little skeptical of Chat Heroes when he first heard about us, see a short video from Jason Young – Commercial Director – Impress Group.
We pride ourselves in delivering excellent customer service to our ‘customers clients’ this, in turn, means that our clients value what we do for them. Feedback is important to us see what our customers say about us on Facebook; Google and Trustpilot – please see our review page.
To learn more about the work we do for solicitors, accountants, estate agents and even dentists – within our portfolio of professional service clients – please do not hesitate contact us – you can even live chat to us directly on our site www.chatheroes.com (talk to a real person – we are live for 85 hours a week).
Not sure yet – REGISTER FOR A TRIAL – no obligation, service has been set up for a solicitor in around an hour.