Regardless of the type of industry you are in, great customer service is important. It revolves around one thing: reducing the effort customers expend in order to get their queries answered and problems solved. Property agency is one industry where customer service is very important. Poor customer service here means that you will have very few customers. For a customer to enjoy the services you offer as a property agent, you need to make it easier for the customer to access and use your services. Manned live chat for estate agents is a match made in heaven. Live Chat is one of the best tools that can enhance customer experience and service as far as this industry is concerned. The following are reasons why you should use a manned live chat solution if you are a property agent:
Differentiating from the competition
Setting your business apart from the rest or the competition is essential to any business, no matter the type of business you are dealing with. Lead generation, growth of conversions, customer retention, brand presence or even increasing average order value differentiation is vital to success. In property agency, lead generation and differentiation is even more important especially in today’s market that is heavily saturated. Why should people come for your services? Why should home buyers and other property owners contact you or even use your website? People look for something that keeps the business apart from the rest. Live chat for estate agents offers that differentiation needed for your website. You get the chance to let your visitors and customers know what they can get when seek for your services through live chat.
Trust in any business is a key matter when it comes to attracting and retaining customers. You can be a trustworthy property agent who focuses on serving his or her customers diligently. Unfortunately new or potential leads will not know this. Therefore for you to generate more online leads, you will be required to first build trust with your existing customers. Live chat enables you to effectively communicate with your customers and show them that you are a trustworthy individual who is keen on ensuring that their needs are met. With time they will start trusting you and even invite other people to check out your website and services.
Live chat can provide detailed information
Before a customer buys or sells his or her property, she will require adequate information on how to go forward with the process. It should be understood that buying or selling of property is one of the biggest decisions anyone can make. Therefore, as an agent you need to provide detailed information that will guide the customer in making the best decision. Use of manned live chat is the best way you can interact with your customers and potential customers. Live chat for estate agents can give detailed information to visitors on what to do and help guide them in the right direction.
Qualify real estate leads
Lead generation is very important in real estate industry. Qualifying your leads is critical if you want to make the most out of the people who visit your website. There are those individuals who will visit your website just to compare prices, check the available property and basically window shopping. You do not want to waste your precious time on such visitors. Live chat is the tool that will help you qualify your leads and even convert the leads into actual customers. You can use live chat to interact with potential customers and guide them through your website answering their questions and even giving them suggestions of the available property. If you satisfy them and show them that you are the best in the industry, it is without a doubt that a serious buyer or property seller will be interested to make an offer.
Today, people want to make purchases or sell something at the convenience of his or her living room. Customer’s convenience is also important in the property industry. People are looking for those property agents who have the capacity of either selling property or convincing them to buy the right property without too much hustle. Therefore, you need to demonstrate to them that you have what it takes to be the best in the industry. You can only do this by correctly, accurately and promptly answering the questions asked by such customers. This can only be achieved through meeting physically or through live chat interactions.
Tapping into customers pain points
Customers will appreciate if you are a proactive property agent who understands their problems and addresses them in the shortest time possible. A pain point is a customer’s frustration or problem that is yet to be raised or filled. If you can easily understand these pain points of your customers you will be regarded as the best agent. You can only detect and understand your customer’s pain points through regular interactions. Outsourcing to a manned live chat solution means you tap into these pain points and work on them in the shortest time possible.
Live chat for estate agents is a great asset, and with Chat Heroes selection of packages you can get an inexpensive solution to do all of the above for you. To find out more take a look at our Chat Heroes For Property page.