List of cookies
Cookie list for *.chatheroes.com
| Name of cookie | Type of cookie | Party | Session or Persistent | Description |
| __cfduid | Essential | First Party | Session | Used by the content network, Cloudflare, to identify trusted web traffic. |
| _ga | Analytics (Non-Essential) | First Party | Persistent (2 year) | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | Analytics (Non-Essential) | First Party | Session | Used by Google Analytics to throttle request rate |
| _gid | Analytics (Non-Essential) | First Party | Session | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| SnapABugRef | Chat Function | First Party | Session | Chat function that tracks the origin and site entry |
| SnapABugVisit | Chat Function | First Party | Session | Chat function for the detection of new session |
| SnapABugChatWindow | Chat Function | First Party | Session | Records the position and minimised status of the chat box when the visitor navigates across the page. |
| SnapABugChatSession | Chat Function | First Party | Session | Chat function for the tracking of chat in progress |
| SnapABugNoProactiveChat | Chat Function | First Party | Session | Chat function flag to avoid proactively prompting visitors again |
| SnapABugChatPoll | Chat Function | First Party | Session | Chat function tracking of the chat in progress transcript position |
| SnapABugChatMessage | Chat Function | First Party | Session | Chat function to ensure the message typed by a visitor is persistence across pages |
| SnapABugChatView | Chat Function | First Party | Session | Chat function to check logic handling |
| SnapABugUserEmail | Chat Function | First Party | Persistent - 1 year | Chat function for visitor email address used to prepopulate the pre-chat window. This information is scrambled (not readable in plain text) |
| SnapABugBanned | Chat Function | First Party | Persistent - 30 days | Chat function tracking whether the visitor is banned for chatting |
| SnapABugMinimizeStashCookie | Chat Function | First Party | Session | Chat function for the detection of new messages while minimized so they persist during navigation. | SnapABugAgentAvatar | Chat Function | First Party | Session | This cookie stores the agent image URL in order to show the agent avatar on the minimize state of the chat. | SnapABugApproval | Chat Function | First Party | 1 year | Stores the visitor’s acceptance of the Approval Checker so that they are not prompted by it again if they have accepted it within 1 year. (If used) | SnapABugHistory | Chat Function | First Party | 1 year | This cookie is used to keep track of the visitor visits and last chats. Based on the history cookie the previous five chat transcripts are displayed to the agent in the chat to allow faster understanding of the visitor conversation context, and faster resolutions. |
| flowplayerTestStorage | Non-essential | First Party | Persistent | This Local Storage Object stores status information for Flowplayer, the software package used to play video content on our website. |
| vuid | Non-essential | Third Party | 2 years | Vimeo cookie that collects data on the user's visits to the website, such as which pages have been read. |
| NID | Non-essential | Third Party | Persistent (6 months) | Google cookie registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
| PREF | Non-essential | Third party | Persistent (8 months) | YouTube cookie used to track and gather information about when you watch YouTube videos on different websites |
| video/#.webp | Non-essential | Third Party | Session | Currently undefined |
| VISITOR_INFO1_LIVE | Non-essential | Third party | Persistent (8 months) | YouTube cookie used to Measure your bandwidth when you watch a video to adjust video settings accordingly |
| YSC | Non-essential | Third party | Persistent (8 months) | YouTube cookie used to gather statistical information about what YouTube videos you watch |
| piwik.php | Non-essential | Third party | Session | analytics.adsertor.co.uk |
| _pk_id# | Non-essential | First party | 1 year | Collects anonymous statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
| _pk_ses# | Non-essential | First party | Session | Used by Piwik Analytics Platform to track page requests from the visitor during the session. |
| JSESSIONID | Non-essential | Third Party | Session | Infusionsoft cookie that preserves users states across page requests. |
| JSESSIONID | Essential | Third Party | Session | Vimeo cookie that preserves users states across page requests |
| fr | Non-essential | Third Party | Persistent (3 months) | Used by Facebook to deliver a series of advertisement products. |
| _fbp | Non-essential | First Party | Session | Used by Facebook to deliver a series of advertisement products. |
portal.chatheroes.com | ||||
| atid | Non-essential | First party | Persistent (30 days) | Chat Heroes affiliate program cookie that tracks which affiliate referred the visitor. |
| _distillery | Non-essential | First party | Persistent (30 days) | Wistia cookie for tracking user behaviour in videos. |
| joomla_user_state | Essential | First Party | Tracks if the user is logged in |