Cookie list for *.chatheroes.com
| Name of cookie | Type of cookie | Party | Session or Persistent | Description |
| __cfduid | Essential | First Party | Session | Used by the content network, Cloudflare, to identify trusted web traffic. |
| _ga | Analytics (Non-Essential) | First Party | Persistent (2 year) | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | Analytics (Non-Essential) | First Party | Session | Used by Google Analytics to throttle request rate |
| _gid | Analytics (Non-Essential) | First Party | Session | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| SnapABugRef | Chat Function | First Party | Session | Chat function that tracks the origin and site entry |
| SnapABugVisit | Chat Function | First Party | Session | Chat function for the detection of new session |
| SnapABugChatWindow | Chat Function | First Party | Session | Chat function that tracks the chat box position and minimize status. |
| SnapABugChatSession | Chat Function | Third Party | Session | Chat function for the tracking of chat in progress |
| SnapABugNoProactiveChat | Chat Function | Third Party | Session | Chat function flag to avoid proactively prompting visitors again |
| SnapABugChatPoll | Chat Function | Third Party | Session | Chat function tracking of the chat in progress transcript position |
| SnapABugChatMessage | Chat Function | Third Party | Session | Chat function to ensure the message typed by a visitor is persistence across pages |
| SnapABugChatView | Chat Function | Third Party | Session | Chat function to check logic handling |
| SnapABugUserEmail | Chat Function | Third Party | Persistent - 1 year | Chat function for visitor email address used to prepopulate the pre-chat window. This information is scrambled (not readable in plain text) |
| SnapABugBanned | Chat Function | Third Party | Persistent - 30 days | Chat function tracking whether the visitor is banned for chatting |
| SnapABugMinimizeStashCookie | Chat Function | Third Party | Session | Chat function for the detection of new messages while minimized so they persist during navigation. |
| flowplayerTestStorage | Non-essential | First Party | Persistent | This Local Storage Object stores status information for Flowplayer, the software package used to play video content on our website. |
| vuid | Non-essential | Third Party | 2 years | Vimeo cookie that collects data on the user's visits to the website, such as which pages have been read. |
| NID | Non-essential | Third Party | Persistent (6 months) | Google cookie registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
| PREF | Non-essential | Third party | Persistent (8 months) | YouTube cookie used to track and gather information about when you watch YouTube videos on different websites |
| video/#.webp | Non-essential | Third Party | Session | Currently undefined |
| VISITOR_INFO1_LIVE | Non-essential | Third party | Persistent (8 months) | YouTube cookie used to Measure your bandwidth when you watch a video to adjust video settings accordingly |
| YSC | Non-essential | Third party | Persistent (8 months) | YouTube cookie used to gather statistical information about what YouTube videos you watch |
| app-lb | Essential | Third party | Session | Infusionsoft cookie - Undefined |
| InfusionsoftTrackingCookie | Essential | Third party | Persistent (1 year) | Infusionsoft cookie - Undefined |
| piwik.php | Non-essential | Third party | Session | analytics.adsertor.co.uk |
| _pk_id# | Non-essential | First party | 1 year | Collects anonymous statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
| _pk_ses# | Non-essential | First party | Session | Used by Piwik Analytics Platform to track page requests from the visitor during the session. |
| JSESSIONID | Non-essential | Third Party | Session | Infusionsoft cookie that preserves users states across page requests. |
| JSESSIONID | Essential | Third Party | Session | Vimeo cookie that preserves users states across page requests |
| fr | Non-essential | Third Party | Persistent (3 months) | Used by Facebook to deliver a series of advertisement products. |
| _fbp | Non-essential | First Party | Session | Used by Facebook to deliver a series of advertisement products. |
portal.chatheroes.com | ||||
| atid | Non-essential | First party | Persistent (30 days) | Chat Heroes affiliate program cookie that tracks which affiliate referred the visitor. |
| _distillery | Non-essential | First party | Persistent (30 days) | Wistia cookie for tracking user behaviour in videos. |
| joomla_user_state | Essential | First Party | Tracks if the user is logged in |