Pricing
Try Chat Heroes 30 Day Trial Today
Free trial
Any Website Traffic
- 30 days free trial
- 100 engaged chats cap
- Semi-customised
- 24 hr portal access
- Dedicated support: Web chat & Telephone
Starter Plans
Up to 1000 unique web visitors/month
- 30 days rolling contract
- 30-999 engaged chats
- Customisation
- 24 hr portal access
- Dedicated support: Web chat & Telephone
Premium Plans
Over 1000 unique web visitors/month
- 30 days rolling contract
- 1000+ engaged chats
- Customisation
- 24 hr portal access
- Dedicated support: Web chat & Telephone
Custom
Let’s have a chat
- 30 days rolling contract
- By agreement
- Customised FOC
- 24 hr portal access
- Dedicated support: Web chat & Telephone
Free trial
Any Website Traffic
- 30 days free trial
- 100 engaged chats cap
- Semi-customised
- 24 hr portal access
- Dedicated support: Web chat & Telephone
Starter Plans
Up to 1000 unique web visitors/month
- 30 days rolling contract
- 30-999 engaged chats
- Customisation
- 24 hr portal access
- Dedicated support: Web chat & Telephone
Premium Plans
Over 1000 unique web visitors/month
- 30 days rolling contract
- 1000+ engaged chats
- Customisation
- 24 hr portal access
- Dedicated support: Web chat & Telephone
Custom
Let’s have a chat
- 30 days rolling contract
- By agreement
- Customised FOC
- 24 hr portal access
- Dedicated support: Web chat & Telephone
- NO UPFRONT FEES. NO TIE-IN PERIOD. 30 DAY ROLLING CONTRACT.
- PRICING IS CALCULATED BY THE AMOUNT OF CHATS YOU HAVE PER MONTH. ON COMPLETION OF YOUR TRIAL YOU WILL BE ADVISED ON HOW MANY CHATS YOU HAVE HAD AND WHAT PRICING PLAN YOU FALL INTO. THE TRIAL PERIOD ENTITLES YOU ACCESS TO THE SERVICE (AS DEFINED IN THE TERMS AND CONDITIONS) FOR A PERIOD OF 30 DAYS, OR CAPPED AT 100 CHATS.
- YOU WILL THEN HAVE THE OPTION TO CONTINUE THE MANNED LIVE CHAT SERVICE OR CANCEL WITH NO HIDDEN FEES. NO RISK, NO OBLIGATION.
Director of Policy
There is no way for us to know until we start your trial. We do find that websites with more traffic get more chats and sites with more chats get more leads.
We also have clients that only get 4/5 chats per months but generate 1/2 leads per month but they are happy with the return as they are specialised or high priced products/services.
We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.
We actually look forward to when someone asks for more detailed information than is covered in your FAQ’s as it means they are seriously interested in your business/service. When this happen we have a very high success rate of gathering contact details which we then send to you via email as a lead for you to follow up and answer their detailed questions as the internal expert.
We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.
Yes, we have an open door policy, you are welcome to visit at any time. We recommend organising a date & time to come in to ensure you can meet the team members you would like to talk with however we have many local clients that pop in for a chat and coffee when passing. We love to have visitors so come along and see us. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.