With over 25 years of experience and a growing reputation, Impress Group Ltd supply a wide selection of engineering components to a variety of market sectors throughout the world.
Impress Group’s goal was to capture leads and business that they felt they were missing from their website.
“We have been so impressed with the service, friendliness and professionalism, the results have been astounding. I would recommend this service to anyone who is serious about measuring Return On Investment and providing customers’ with a first class experience.”
We started by working closely with the Chat Heroes agents to help educate them about our products. We did this by visiting the team and spending an hour explaining how the Impress Group work. We also invited them to visit us at our head office and showed them how we work so they could see the machines and the laser cutters. It was invaluable for the Chat Heroes team to see what we offer so they can answer any questions efficiently.
Work closely with Chat Heroes to educate them on our products and services as they are representing our company online.
Build a relationship with the team and have open communication and feedback updates we have as a company.
We provided key contact details within our business, so Chat Heroes can effectively help our website visitors and offer a first class customer service. This therefore enables the Chat Heroes team to sift through the visitors who need customer service and only send us leads for the ones that require our service.