Turn Your Website Traffic Into Donations & Support
How Is It Nil Risk To Your Charity?
Your charity can thrive through outsourced manned live chat at nil risk.
Exclusively as a Charity or Not For Profit, you have the option to add a business sponsor ‘logo with a click through option’ as a thank you to your Chat Heroes live chat box; your business sponsor can pay for your live chat service on your behalf.
For approximately £8 Per Day
On average, business sponsors pay approximately £8 per day. The amount of sponsorship depends on the amount of chats your charity has per month. The more chats you have, the more their business is seen.
Tax Relief On Contribution
Paying for your chat box is classed as a business sponsorship and is eligible for full charitable tax reliefs.
Prime Advertising Space
The business sponsors logo appears on your chat box. The more chats you have, the more effective their sponsorship is.
No Tie In Contracts
The business sponsorship can be done on a month by month basis, meaning there is no long term commitment and you can change your business sponsor as often as you wish.
HOW CAN CHAT HEROES MANAGE YOUR LIVE CHAT WHEN WE DON’T KNOW YOUR CHARITY?
1) Complete your Frequently Asked Questions database and choose your chat box design
- Complete 7 core questions (minimum requirement)
- Choose from a range of sector specific, pre-populated and customisable questions and answers
- Add your own expected questions and answers
- Choose your chat box colour
- Remove the Chat Heroes logo and replace it with either your Charity or business sponsors logo
- Upgrade to a custom chat box, add your logo, brand colours with a unique design.*
*This will incur a small cost
2) WE PROACTIVELY ENGAGE WITH YOUR WEBSITE VISITORS, CREATING AN AMAZING CUSTOMER EXPERIENCE AND GENERATE YOU QUALITY LEADS
- Your live chat box automatically appears and engages with your website visitors
- Real people respond within seconds
- All chat agents are UK based
- Answers based on your pre-approved Frequently Asked Questions Database
- Fast customer service, providing answers to questions as your customers have them
- Develop a strong relationship with your website visitors who quickly build trust in your business
- Live when your customers are on your site, even if your business is closed
3) Our chat agents skilfully gather key contact details and send them instantly to you
- Based on your frequently asked questions we recommend related products and services
- All leads sent instantly to you via email with a full transcript
- Leads consist of a minimum of a name and one contact detail e.g. email address or phone number
- Weekly reports of all chats including leads
- Ongoing support from your dedicated account manager to continually improve performance and increase quantity and quality of leads
FIND OUT WHY OUR CUSTOMERS LOVE CHAT HEROES
COCO has seen continuous success through live chat lead generation in the form of online donations, volunteers and most impressively through fundraisers taking on challenges like Mount Kilimanjaro. An opportunity they feel they would missed without Chat Heroes.
Since filming we have worked closely with Brad French (Overseas Operations Manager) and continued to train our chat agents to improve and optimise our performance. We are now proud to say that we have increased their monthly lead generation by 29%.
We work hard to develop our relationship with our charities to keep improving our live chat service.