Your charity can thrive through outsourced manned live chat at nil cost.
Exclusively as a Charity or Not For Profit, you have the option to add a business sponsor to your Chat Heroes live chat box. This will include a short message, business logo and link to their website.
Your business sponsor will pay for your live chat service on your behalf.
Chat Heroes can help you receive upto £10,000 every month to spend on directing targeted traffic to your charities website, increasing opportunities to increase donations, volunteers and fundraisers.
On average, business sponsors pay less than £4 per day. The amount of sponsorship depends on the amount of chats your charity has per month. The more chats you have, more their business is seen.
The business sponsors logo appears on your chat box with a clickable link to their website. The more chats you have, the more effective their sponsorship is.
Paying for your chat box is classed as a business sponsorship and is eligible for full charitable tax reliefs.
The business sponsorship can be done on a month by month basis, meaning there is no long term commitment and you can change your business sponsor as often as you wish.
There is no obligation to start the program or sponsor a charities live chat box.
This is phase 2 of the Chat Heroes Charity Program, at this stage we can only accommodate 100 charities meaning we can accommodate a maximum of 100 business sponsors. By registering your interest you are confirming you would like more information about the Chat Heroes Charity Program and will be guaranteed a place for your business and charity to be 1 of the 100 charities if you decide to go-ahead with the program.
Complete the form to register your charities interest in the Chat Heroes Charity Program.
There is no obligation to start the program or start the trial. By registering your interest you are reserving your space as 1 of the 100 charities that will benefit from live chat at nil cost.
COCO has seen continuous success through live chat lead generation in the form of online donations, volunteers and most impressively through fundraisers taking on challenges like Mount Kilimanjaro. An opportunity they feel they would missed without Chat Heroes.
Since filming we have worked closely with Brad French (Overseas Operations Manager) and continued to train our chat agents to improve and optimise our performance. We are now proud to say that we have increased their monthly lead generation by 29%.
We work hard to develop our relationship with our charities to keep improving our live chat service.
Try our manned live chat service for 30 days. With no card details taken, there is no risk and no obligation.
We work on a month by month basis, meaning there is no minimum term or long term contracts. You can cancel the service at any time.
We work with you to get your chat box live on your site as quickly as possible. We have had clients approve FAQ’s, design a custom chat box and install the code on their site within hours of registering.
We work with you to create a small database of Frequently Asked Questions, which means all the responses given to your website visitors are pre-approved by you. For any questions we cannot answer we will take their contact details and send them through to a member of your team as a lead.
Yes, our contact centre and all staff are UK based, you are welcome to come visit us and meet the team at any time. Our office address is Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT.
The live chat software is included within your monthly cost so there is no hidden fees or software headaches.
We become an extension of your charity by providing amazing customer service this begins by rapidly responding to chats. We use your FAQ Database to respond with the correct answers, while giving a warm and professional chat experience.
We gather key contact details and send them instantly to you along with a full transcript, then all you have to do is follow up and convert them into a sale, directly contributing to your charity growth.
You will receive a personal account manager that will work with you to continually improve our understanding of your charity, recommendations on how to update your FAQ Database and increase your return on investment.
We answer your website visitor’s questions, building relationships and gather key contact details. We then send them instantly to you along with a full transcript, directly contributing to your charity’s growth.